Terms of Service
1. General Provisions
Welcome to Alice (hereinafter referred to as the "Product" or "Service"). The Product is operated by Asterove Corp (hereinafter referred to as "we", "us", or the "Company"), a company incorporated under the laws of the State of Delaware, United States. Please read these Terms of Service (hereinafter referred to as this "Agreement") carefully before using the Product. By accessing or using the Product, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree to any provision of this Agreement, please do not use the Product.
We reserve the right to modify this Agreement. The modified Agreement will be published on this page or notified to you in the Product or by email, and shall take effect from the date of publication. We will use reasonable efforts to notify you of material modifications. Your continued use of the Product after any modification constitutes your acceptance of the modified Agreement. If you do not agree to the modified Agreement, you should cease using the Product.
2. Service Description
2.1 Product Overview
Alice is an artificial intelligence-based personal agent. The Product consists of a desktop application (the "Desktop App"), a web application at alice.fans (the "Web App"), and the Alice account service at account.alice.fans. Your account, conversations, and memories are shared between the Desktop App and the Web App.
2.2 Core Features
(a) Conversation and Memory. Alice holds conversations with you in text and voice, remembers facts and preferences from your conversations, and uses them in later replies.
(b) Voice Calls. You can talk with Alice in real time. In the Desktop App, you may choose to share your camera or screen with her during a call.
(c) Computer Operations (Desktop App only). At your request, Alice can read, create, modify, and delete files, run commands, and work with applications and third-party tools on your computer.
(d) Scheduled Tasks. You can ask Alice to carry out tasks at a set time or on a recurring schedule. You understand that you may not be present when a scheduled task runs, and you should assess the task and its possible consequences when setting it up.
(e) Life Features. Alice may post moments, keep notes and schedules, and send you reminders and messages.
2.3 Operation Permissions
Operations that may have significant or irreversible effects, such as deleting files or changing system settings, require your confirmation before they are executed. We may adjust which operations require confirmation as the Product evolves. The Desktop App requests system permissions (such as microphone, camera, screen recording, and file access) only when you first use a feature that needs them, and you may revoke them at any time in your system settings.
2.4 AI Technology Description and Limitations
You understand and acknowledge that:
(a) Limitations of AI Understanding. Artificial intelligence has inherent limitations in understanding natural language. Alice may misunderstand your intent, especially when instructions are vague or ambiguous, and may produce content that is inaccurate, incomplete, or inconsistent with facts.
(b) Automated Operation Risks. Operations Alice performs on your computer at your request have the same consequences as if you had performed them yourself, and some may be irreversible once executed.
(c) Character Nature. Alice is an AI character. Her personality, memories, and expressions of feeling are generated by software and do not come from a real person.
(d) No Professional Advice. Content provided by the Product does not constitute professional advice (including legal, medical, psychological, financial, or investment advice), and should not be used as a substitute for professional opinions.
2.5 Third-Party AI Technology
The Product's artificial intelligence features rely on large language model and speech services provided by third parties, including but not limited to Qwen (Alibaba Cloud), Kimi (Moonshot AI), GLM (Zhipu AI), MiniMax, and OpenAI series models. Your relevant data will be transmitted to these providers for processing as described in our Privacy Policy. If you configure your own model provider in the Desktop App, that provider's terms, fees, and data practices apply to your use of it.
2.6 Service Availability
We will make reasonable efforts to keep the Product available but do not guarantee uninterrupted or error-free service. The Product may be temporarily unavailable due to maintenance, updates, failures of third-party services, or force majeure events. We may change, add, or remove features as the Product evolves.
3. Account Registration and Management
3.1 Registration Requirements
You must register an account to use the Product, and provide a true, accurate, and complete email address or mobile phone number and date of birth. Providing false or inaccurate information may result in your inability to use some or all features of the Product, and we may suspend or terminate your account.
3.2 Age Requirements
You must be at least eighteen (18) years old to use the Product. By registering an account, you represent and warrant that you meet this requirement.
3.3 Account Security
You shall properly safeguard your account information and password, and shall be responsible for all activities that occur under your account, including all instructions given through the Product and all operations executed as a result. You shall not transfer, lend, or share your account, or create multiple accounts to circumvent any restrictions under this Agreement. If you discover any unauthorized use of your account, please notify us immediately.
3.4 Account Suspension and Termination
We may suspend or terminate your account if: (a) you violate this Agreement; (b) the registration information you provided is untrue or inaccurate; (c) required by law or government order; or (d) we reasonably believe it is necessary to protect the safety and rights of the Product, other users, or third parties.
3.5 Account Deletion
You may request deletion of your account at any time in the Product or by contacting us. After deletion, we will delete your personal information as described in our Privacy Policy, except where retention is required by law. Account deletion is irreversible; please export any data you wish to keep beforehand.
4. User Conduct
4.1 Lawful Use
When using the Product, you shall comply with all applicable laws and regulations. You bear full responsibility for all instructions you give through the Product and all results arising from them.
4.2 Prohibited Activities
You shall not use the Product for the following purposes or activities:
- Engaging in any illegal, fraudulent, or harmful activities;
- Creating or distributing content that is sexually explicit, involves minors in any sexual context, promotes violence, terrorism, or self-harm, or is hateful, harassing, or defamatory;
- Infringing the intellectual property, privacy, or other legitimate rights of others;
- Attempting to access others' devices, networks, accounts, or data without authorization;
- Using the Product to perform automated operations on third-party platforms in violation of those platforms' terms;
- Circumventing the Product's safety measures, including through prompt injection;
- Removing or altering labels that identify content as AI-generated, or passing off AI-generated content as human-created in a misleading way;
- Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or models of the Product;
- Scraping data from the Product, or registering accounts in bulk by automated means;
- Using the Product to generate spam, conduct phishing, or carry out social engineering attacks;
- Interfering with or disrupting the normal operation of the Product or related servers and networks.
4.3 User Operational Responsibility
Because the Desktop App can perform real operations on your computer, you should: (a) understand the Product's capabilities and limitations before use; (b) review and confirm sensitive operations, such as those involving payments, sending messages, or deleting data; (c) regularly back up important data; and (d) ensure you have the right to use the third-party services Alice interacts with on your behalf.
5. Fees and Payment
5.1 Jellybeans
Paid features of the Product, such as calls to the default models, are charged in Jellybeans, the Product's usage credits. You obtain Jellybeans by topping up your account. Fees are deducted from your Jellybean balance in real time based on your actual usage, at the rates displayed in the Product at the time of use. If your balance is insufficient, paid features may be suspended until you top up.
5.2 Nature of Jellybeans
Jellybeans represent the usage entitlement corresponding to the fees you have prepaid and may be used only for services provided through the Product. Jellybeans do not constitute currency, a deposit, stored value, or a legal payment instrument, and may not be transferred, gifted, withdrawn, or converted into cash, except where otherwise required by mandatory applicable law.
5.3 Top-Ups
Prices are denominated in US dollars and are as displayed on the top-up page. Payments are processed by Stripe, and your card statement will show ASTEROVE* ALICE. If you pay with a non-US-dollar payment method, any exchange rate and cross-border fees are determined by your card issuer or payment institution.
5.4 Bonus Jellybeans
We may grant Jellybeans free of charge through gifts, campaigns, or promotions ("Bonus Jellybeans"). Bonus Jellybeans may be subject to specific conditions or validity periods set out in the relevant rules, and are non-refundable and may not be redeemed for cash.
5.5 Changes to Rates
We may adjust rates and prices based on costs and market conditions. Adjustments do not affect usage already deducted, and we will notify you of rate adjustments by reasonable means.
5.6 Refunds
Because Jellybeans and paid features are digital services delivered instantly, payments are generally non-refundable, except as otherwise required by mandatory applicable law. We may, at our discretion, consider refund requests for unused paid Jellybeans. An approved refund is calculated based on the unused paid Jellybeans and the amount you actually paid, excluding Bonus Jellybeans and discounts, and is returned to the original payment method. We may refuse a refund where the Jellybeans have been used, where there is evidence of fraud, unauthorized payment, or abuse, or where your account has been restricted for violating this Agreement.
5.7 Taxes
Whether a displayed price includes tax is determined by the information shown on the payment page. Any taxes required by the laws of your location may be displayed and charged separately at checkout.
6. Intellectual Property
6.1 All intellectual property rights in the Product (including software, source code, algorithms, models, interface design, icons, and documentation) belong to the Company or its licensors. Without our prior written consent, you shall not copy, modify, distribute, sell, lease, or otherwise exploit any part of the Product.
6.2 We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Product on your personal devices in accordance with this Agreement. This license does not transfer any intellectual property rights in the Product.
6.3 To the extent permitted by applicable law, content you submit and the content generated for you through the Product belong to you or the relevant rights holder. Generated content may be similar to content generated for others. You grant us a non-exclusive license to use your content only as necessary to provide the Product to you.
6.4 The Alice character, including her name, likeness, artwork, voice, and other identifiable elements, belongs to its rights holder and is used by us under license. You may share screenshots of your conversations and create fan works for non-commercial purposes, but you may not use the Alice character commercially, register it as a trademark or domain name, or use it in a way that disparages it or confuses its source, without written permission.
6.5 You shall not remove, conceal, or alter any copyright notices, trademarks, logos, or other intellectual property markings contained in the Product.
7. Third-Party Services and Content
7.1 The Product may interact with third-party applications, websites, model providers, or tools at your request. Such third-party services are operated by independent third parties and are not under our control. We assume no responsibility for their content, functionality, availability, security, or practices.
7.2 You bear full responsibility and risk for your interactions with third-party services through the Product, and should review and comply with their terms of use.
8. Disclaimers and Limitation of Liability
8.1 The Product is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, we expressly disclaim all warranties and conditions, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
8.2 We do not guarantee that: (a) the Product will operate uninterrupted, securely, or error-free; (b) Alice's understanding and output will always be accurate; (c) operations executed at your request will fully meet your expectations; or (d) the Product will not cause unintended effects on the data, applications, or settings on your computer.
8.3 We shall not be liable for consequences of operations the Product performs at your request (including data loss, erroneous transactions, information sent, or changes to system settings), except where caused by our willful misconduct or gross negligence.
8.4 To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of or inability to use the Product, whether based on contract, tort (including negligence), strict liability, or any other legal theory.
8.5 In no event shall our total liability to you under this Agreement or in connection with the Product exceed the greater of: (a) the total fees actually paid by you for the Product during the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred US dollars (USD 100).
8.6 If applicable law does not permit all or part of the above limitation or exclusion of liability, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in this Agreement affects any rights you have under mandatory consumer protection laws of your place of residence.
9. Indemnification
You agree to indemnify and hold harmless us and our affiliates, officers, directors, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of this Agreement; (b) instructions you give through the Product and the consequences arising from them; or (c) your violation of any applicable laws or third-party rights.
10. Termination
10.1 You may terminate this Agreement at any time by deleting your account or ceasing to use the Product.
10.2 We may terminate or suspend your access to the Product if you breach this Agreement, if required by law or government order, or if we decide to discontinue the Product or any of its features. Where we discontinue the Product for reasons other than your breach, we will give reasonable advance notice and handle unused paid Jellybeans in accordance with applicable law.
10.3 Upon termination, all your rights to use the Product cease. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) shall continue in effect.
11. Governing Law and Dispute Resolution
11.1 This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.
11.2 Any dispute arising out of or in connection with this Agreement shall first be resolved through amicable negotiation. If no settlement can be reached, the dispute shall be submitted to the competent courts located in the State of Delaware. This does not deprive you of any mandatory right under the laws of your place of residence to bring proceedings in your local courts.
12. Miscellaneous
12.1 Severability. If any provision of this Agreement is held invalid or unenforceable, it shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
12.2 Entire Agreement. This Agreement, together with the Privacy Policy and other policies we may publish from time to time, constitutes the entire agreement between you and us regarding the Product.
12.3 Language. This Agreement is provided in both Chinese and English. In the event of any inconsistency between the Chinese and English versions, the English version shall prevail.
12.4 Waiver. Our failure or delay in exercising any right under this Agreement shall not constitute a waiver of that right.
12.5 Assignment. You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations, including in the event of a merger, acquisition, or asset sale.
12.6 Force Majeure. We shall not be liable for any failure to perform caused by events beyond our reasonable control, including natural disasters, war, governmental actions, epidemics, telecommunications or power failures, cyberattacks, and failures of third-party services.
12.7 Notices. We may send you notices by email, SMS, in-product notifications, or by posting announcements on our website.
13. Contact Information
If you have any questions or comments about this Agreement, please contact us at:
Email: connect@asterove.com